Partnership offers North American customers ground-breaking service to meet compliance needs and offer an unprecedented perspective of the customer experience.
BOCA RATON, Fla., July 9, 2019 (Newswire.com) - CallCabinet, a leader in Cloud-based call recording, quality assurance, and AI analytics, has further expanded its reach into the Enterprise and Service Provider space. Partnering with CloudCo, CallCabinet will deliver its award-winning Atmos Call Recording as a Service to CloudCo and 888VoIP customers.
The partnership incorporates the entire suite of Atmos’ network platform, offering service providers and global enterprises unparalleled compliance recording, quality assurance, and voice analytics in a simple, monthly, pay-as-you-go service. Atmos brings CloudCo customers a reduced total cost of ownership while providing advanced insight into the total customer experience through voice analysis, agent performance metrics, and intelligent compliance features for every industry segment. Under the CallCabinet partnership, CloudCo now offers the Atmos solution to its hosted customers (off-premise), customers who host their own service provider platforms (on-premise), and enterprise customers who are looking for a call recording and quality management platform.
“The CallCabinet / CloudCo partnership ushers in new opportunities for both companies. Speaking for CallCabinet, we see CloudCo as a strategic partner, furthering our penetration of the service provider and managed services market,” stated Ron Romanchik, Chief Revenue Officer of CallCabinet. “CloudCo can expand their hosted offerings with a unique value-add solution that includes modern compliance recording, quality assurance, agent assessment, and a powerful voice analytics package capable of analyzing speaker sentiment.”
CallCabinet has recently introduced a voice analytics option to expand the capabilities of Atmos to deliver call drivers, agent performance metrics, and a 360-degree view of the customer journey. Atmos is, put simply, Call Recording as a Service (CraaS), which means customers will purchase all or some of Atmos’ capabilities à la carte, on a monthly consumption basis. By eliminating the need for additional hardware, this transcendent business model changes the way enterprises can expand their customer engagement while keeping operational costs to a minimum.
“CallCabinet provides a unique and fresh approach to call recording, quality assurance, and compliant voice recording. Partnering with CallCabinet will allow our Managed Service Providers to sell new and profitable solutions to the ever-growing complexities of voice compliance,” said Mike Evanisko, Chief Technology Officer at CloudCo Partner. “The powerful, built-in AI analytics engine is the hands-down choice for call centers looking to enhance their QA teams and internal processes. CloudCo looks forward to seeing our partners benefit from this impressive technology.”
CallCabinet provides essential insights from communications channels. We enhance carriers, global enterprises, resellers, and end users by providing Cloud-based Call Recording as a service (CraaS). Our Quality Assurance, AI, and Analytics solutions capture customer interactions whenever, wherever, and however they occur. Atmos is natively developed for the Cloud, and is a secure, compliant, multi-platform, multi-tenant, carrier-grade solution that is telephone system/platform agnostic. Find out more by visiting www.callcabinet.com or call 800-653-1389.
CloudCo Partner, a channel-focused Cloud services distributor, is transforming the way resellers deliver Cloud software & services to their customers. Providing personalized sales and technical training along with high-quality support and services enables our partners to enter the Cloud market rapidly and achieve day one profitability. Through redefining the way Cloud products and services are sold CloudCo Partner has created a truly unique model where our partners are in full control of their margins. Offering innovative products & solutions along with the advanced tools such as our white-labeled automated billing platform empowers all CloudCo Partners to compete in the expanding Cloud services market successfully and profitably. Learn more about visiting CloudCo Partner on the web at www.CloudCoPartner.com or by calling 855-715-8505.
Source: Call Cabinet Corporation