CallCabinet Reaches Global Milestone in Calls Recorded
BOCA RATON, Fla., October 9, 2018 (Newswire.com) - CallCabinet, a leader in cloud-based Contact Center services, announced today that it has reached the milestone of 500 million calls recorded in its ATMOS cloud-based Interaction Compliance and Quality Management platform. ATMOS is designed within the infrastructure of Microsoft Azure services and is sold as a SaaS model throughout the world within its ITSP and Service Provider network.
“ATMOS is very unique in that we have designed our platform within the fabric of Microsoft Azure. This lends itself to easy deployment and maintenance of our solution while offering our customers 99.999% reliability that their calls are recorded, encrypted and stored with multiple levels of redundancy,” stated Ryan Kahan, CEO and Chief Technologist of CallCabinet. “By utilizing the resources within Azure, we are capable of deploying ATMOS anywhere in the world, within 24 hours and have the same throughput and reliability. Within our ATMOS infrastructure, we keep multiple redundant levels of recordings, databases, and operational software for our customers, making ATMOS one of the most reliable Call Recording Platforms in the market while offering incredible throughput without the need to sacrifice quality.”
CallCabinet ATMOS has been deployed in many countries throughout the world and has grown at an exponential rate. The ATMOS offering includes encrypted, Call Recording that meets compliance standards including GDPR, MiFID II, PCI DSS, Dodd-Frank, HIPAA and many more. Additionally, the ATMOS Quality Management options include screen capture, PCI DSS redaction, Agent Scoring, and a complete reports package. ATMOS is marketed as a SaaS service, offering customers a “pay as you grow” monthly business model that makes it easy to deploy and expand as the Contact Center or Enterprise grows.
CallCabinet Corporation develops and markets innovative, cloud-based recording solutions that have become disruptive to the industry. Headquartered in Boca Raton, Florida, with offices in the UK and South Africa, CallCabinet’s suite of products is designed to bring compliant managed recording and quality management to every business, no matter the size. CallCabinet has solutions for the SMB market that are fully scalable to meet the needs of large enterprises with thousands of agents located across the globe. From Atmos, the award-winning cloud recording solution, to Carbon’s feature-rich on-premise solution, CallCabinet provides a recording of everything from TDM telephone calls to Skype for Business interactions. This flexibility and scalability, combined with agile solution development and customization, make CallCabinet the preeminent provider in this space.
Source: CallCabinet Corporation